Possible Incorrect Emergency Call Routing

Incident Report for Twilio

Resolved

The issue with incorrect emergency call routing has been fixed, and emergency calls are being routed normally at this time. This incident has been resolved.

Posted Jun 30, 2021 - 11:04 PDT

Monitoring

Emergency call routing is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 30, 2021 - 10:37 PDT

Update

We are investigating an issue with incorrect emergency call routing for a subset of emergency calls. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 30, 2021 - 09:46 PDT

Investigating

Our monitoring systems have detected a potential issue with emergency call routing possibly being incorrect. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 30, 2021 - 09:37 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).