High packet loss for inbound calls to German numbers.

Incident Report for Twilio

Resolved

The issue is now resolved, traffic is back to normal flow to German numbers with no expected packet loss.

Posted Mar 24, 2020 - 08:18 PDT

Monitoring

We are observing recovery for the packet loss rate over the inbound calls to German numbers. We will keep monitoring the status and confirm the final solution soon.

Posted Mar 24, 2020 - 06:48 PDT

Update

Our engineers are still investigating the issue with the underlying carrier. We will provide more information as soon as possible.

Posted Mar 24, 2020 - 04:23 PDT

Investigating

We are experiencing high traffic packet loss for inbound calls to Germany. our engineers are investigating the issue with the underlying carrier. We will provide more updates as soon as they become available.

Posted Mar 24, 2020 - 02:42 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).