Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Partial Inbound Call Failures to Sao Paulo Brazil Phone Numbers
Incident
Report for Twilio
Resolved
The issue affecting inbound calls to a subset of Sao Paulo Brazil phone numbers has been resolved, and the service is functioning normally at this time.
Monitoring
We have started seeing recovery for inbound calls to a subset of Sao Paulo Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to observe partial inbound call failures to a subset of Sao Paulo Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to observe partial inbound call failures to a subset of Sao Paulo Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing partial inbound call failures to a subset of Sao Paulo Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with inbound calls to Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, Latin America).