Partial Inbound Call Failures to Sao Paulo Brazil Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to a subset of Sao Paulo Brazil phone numbers has been resolved, and the service is functioning normally at this time.

Posted Oct 17, 2020 - 05:35 PDT

Monitoring

We have started seeing recovery for inbound calls to a subset of Sao Paulo Brazil phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 17, 2020 - 03:34 PDT

Update

We continue to observe partial inbound call failures to a subset of Sao Paulo Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 17, 2020 - 00:07 PDT

Update

We continue to observe partial inbound call failures to a subset of Sao Paulo Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 16, 2020 - 22:06 PDT

Update

We are experiencing partial inbound call failures to a subset of Sao Paulo Brazil phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 16, 2020 - 21:06 PDT

Investigating

Our monitoring systems have detected a potential issue with inbound calls to Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 16, 2020 - 20:57 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).