SMS Delivery Delays to US Cellular From a Subset of ShortCode Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Cellular network in the US. This incident has been resolved.

Posted Feb 21, 2023 - 11:54 PST

Monitoring

We are observing successful SMS delivery delays when sending messages to Cellular network in the US for a subset of shortcode numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 21, 2023 - 10:09 PST

Update

We are experiencing SMS delivery delays when sending messages to Cellular network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 21, 2023 - 08:15 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Cellular network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Feb 21, 2023 - 07:22 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).