SMS Delivery Failures on Small Multiple Networks in the United States of America Via a Subset of Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to multiple small networks in the United States of America via a subset of long codes. This incident has been resolved.

Posted Nov 04, 2025 - 12:22 PST

Monitoring

We are observing successful SMS delivery failures to Small Multiple Networks in the United States of America via Subset of Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 04, 2025 - 10:23 PST

Update

We continue experiencing SMS delivery failures to Small Multiple Networks in the United States of America via Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 04, 2025 - 10:01 PST

Investigating

We are experiencing SMS delivery failures to Small Multiple Networks in the United States of America via Subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Nov 04, 2025 - 09:11 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).