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        SMS Delivery Delays and Failures to Etisalat Network in Afghanistan

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays or failures when sending messages to Etisalat Network in Afghanistan. This incident has been resolved.
        Posted May 23, 2023 - 02:39 PDT

        Monitoring

        We are observing recovery in SMS delivery delays and successful SMS delivery to Etisalat Network in Afghanistan. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 23, 2023 - 00:45 PDT

        Update

        We are still experiencing SMS delivery delays and are observing SMS delivery failures as well when sending messages to Etisalat Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted May 22, 2023 - 18:13 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to Etisalat Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 22, 2023 - 14:15 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to Etisalat Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted May 22, 2023 - 12:15 PDT

        Update

        We are continuing to investigate this issue.
        Posted May 22, 2023 - 11:19 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to Etisalat Network in Afghanistan. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 22, 2023 - 11:15 PDT
        This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).