MMS Delivery Delays and Failures to Multiple Networks in the USA for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to multiple networks in the USA for a subset of short codes. This incident has been resolved.

Posted Sep 02, 2025 - 18:09 PDT

Monitoring

We are observing successful MMS delivery when sending messages to multiple networks in the USA for a subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 02, 2025 - 16:10 PDT

Update

We are experiencing MMS delivery delays and have identified failures when sending messages to multiple networks in the USA for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 02, 2025 - 15:08 PDT

Update

We are experiencing MMS delivery delays when sending messages to multiple networks in the USA for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 02, 2025 - 14:56 PDT

Investigating

Our monitoring systems have detected a potential issue of increased latency and timeouts on MMS Sent to Kaleyra. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 02, 2025 - 14:49 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).