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        SMS Delivery Delays and Failures to PT Smartfren Telecom in Indonesia

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. This incident has been resolved.
        Posted Feb 13, 2026 - 20:39 PST

        Update

        We are observing recovery in SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 13, 2026 - 18:50 PST

        Update

        We are observing recovery in SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
        Posted Feb 13, 2026 - 16:50 PST

        Monitoring

        We are observing recovery in SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 or as soon as more information becomes available.
        Posted Feb 13, 2026 - 14:52 PST

        Investigating

        We are still experiencing SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 13, 2026 - 13:53 PST

        Monitoring

        We are observing successful SMS delivery to Smartfren Telecom in Indonesia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 13, 2026 - 11:55 PST

        Investigating

        We are experiencing SMS delivery delays and failures sending to Smartfren Telecom in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 13, 2026 - 11:03 PST
        This incident affected: CARRIER NETWORK (SMS, APAC).
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