Whatsapp ISVs Blocked From Creating New Sender Requests

Incident Report for Twilio

Resolved

We are no longer experiencing an issue where some ISV customers cannot submit new WhatsApp Senders. This incident has been resolved.

Posted Jan 17, 2024 - 17:45 PST

Monitoring

We are observing recovery in some ISV customers cannot submit new WhatsApp Senders. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 17, 2024 - 17:15 PST

Update

We continue experiencing an issue where some ISV customers cannot submit new WhatsApp Senders. Our engineers are investigating the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 17, 2024 - 15:20 PST

Investigating

We are aware of an issue where some ISV customers cannot submit new WhatsApp Senders. Our engineers are investigating the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 17, 2024 - 14:28 PST

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).