Report an Incident
Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      WhatsApp Messaging Delays
      Incident Report for Twilio
      Resolved
      Messaging delays has been resolved and WhatsApp messaging and conversation is operating normally at this time.
      Posted Apr 03, 2024 - 14:53 PDT
      Update
      WhatsApp messaging and conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Posted Apr 03, 2024 - 14:51 PDT
      Monitoring
      WhatsApp messaging and conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Posted Apr 03, 2024 - 14:15 PDT
      Update
      We are investigating a service interruption from Meta resulting in delayed delivery for WhatsApp messaging. Customers may experience delays in their outbound and inbound WhatsApp messages. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted Apr 03, 2024 - 12:54 PDT
      Update
      We are continuing our investigation and have discovered Programmable Messaging - Conversations component is affected by this current incident. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Apr 03, 2024 - 12:07 PDT
      Update
      We are investigating a service interruption from Meta resulting in delayed delivery for WhatsApp messaging. Customers may experience delays in their outbound and inbound WhatsApp messages. We expect to provide another update in 1 hour or as soon as more information becomes available.

      This incident also impacts Verify attempts via WhatsApp, and Conversations over the WhatsApp channel.
      Posted Apr 03, 2024 - 11:55 PDT
      Investigating
      Our monitoring systems have detected a potential issue affecting our WhatsApp Business API. Customers are unable to send or receive WhatsApp messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Apr 03, 2024 - 11:37 PDT
      This incident affected: ACCOUNT SECURITY (Verify) and PROGRAMMABLE MESSAGING (Messaging Channels, Conversations).
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