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        SMS delivery delays and possible failures over registered sender id's to the XL network in Indonesia

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delivery delays when sending messages from Twilio to the XL network in Indonesia. This incident has been resolved.
        Posted Mar 02, 2020 - 23:02 PST

        Monitoring

        We are observing successful delivery on the XL network in Indonesia for the last 25 minutes. We will continue to monitor to ensure a full recovery.
        Posted Mar 02, 2020 - 20:48 PST

        Update

        We are continuing to investigate this issue.
        Posted Mar 02, 2020 - 19:21 PST

        Investigating

        We are experiencing SMS delivery issues when sending messages to XL network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
        Posted Mar 02, 2020 - 18:25 PST
        This incident affected: CARRIER NETWORK (SMS, APAC).
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