SMS Delivery Delays to Mexico Telefonica Network While Sending From Registered Sender ID

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages from a registered Sender ID to Mexico Telefonica Network. This incident has been resolved.

Posted Apr 07, 2022 - 09:23 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages from a registered Sender ID to Mexico Telefonica Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 07, 2022 - 07:27 PDT

Update

We are experiencing SMS delivery delays when sending messages from a registered Sender ID to Mexico Telefonica Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 07, 2022 - 06:32 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Mexico Telefonica while using a registered Sender ID. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 07, 2022 - 06:15 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).