User Authentication Identity Gateway API Failure Increase for Three in United Kingdom

Incident Report for Twilio

Resolved

The incident has been resolved and User Authentication Identity Gateway API failure increase for Three in the United Kingdom is operating normally.

Posted Aug 12, 2026 - 01:00 PDT

Monitoring

We have observed a recovery in User Authentication Identity Gateway API failure increase for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 11, 2026 - 23:03 PDT

Update

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 11, 2026 - 20:48 PDT

Update

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 11, 2026 - 18:46 PDT

Investigating

Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 11, 2026 - 17:44 PDT

This incident affected: CARRIER NETWORK (Lookup SIM Swap).