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        SMS Delivery delays and possible delivery failures to mCell in Mozambique

        Incident Report for Twilio

        Resolved

        Unfortunately the mCell Mozambique network is still intermittently unresponsive, we will provide an information when we receive confirmation from our partner that the issue has been fixed
        Posted Mar 03, 2020 - 08:13 PST

        Update

        The cause of SMS delivery issues to mCell network in Mozambique has been identified. The end network is still intermittently unresponsive. Our partners are working on restoring the traffic. We will share more updates as soon as we have additional information.
        Posted Mar 02, 2020 - 19:34 PST

        Update

        The cause of SMS delivery issues to mCell network in Mozambique has been identified. The end network is still intermittently unresponsive. Our partners are working on restoring the traffic. We will share more updates as soon as we have additional information.
        Posted Mar 02, 2020 - 15:44 PST

        Update

        The cause of SMS delivery issues to mCell network in Mozambique has been identified. The end network is still intermittently unresponsive.
        Our partners are working on restoring the traffic. We will share more updates as soon as we have additional information.
        Posted Mar 02, 2020 - 09:54 PST

        Update

        The cause of SMS delivery issues to mCell network in Mozambique has been identified. The end network is intermittently unresponsive.
        Our partners are working on restoring the traffic. We will share more updates as soon as we have additional information.
        Posted Mar 02, 2020 - 09:08 PST

        Update

        The cause of SMS delivery issues to mCell network in Mozambique has been identified. The issues are due to the fact that the end network is intermittently unresponsive.
        Our partners are working on restoring the traffic. We will share more updates as soon as we have additional information.
        Posted Mar 02, 2020 - 03:25 PST

        Update

        Our engineers and the carrier teams have identified the cause of SMS delivery issues to mCell network in Mozambique. The issues are due to the fact that the end network is intermittently unresponsive.
        Our partners are working on restoring the traffic. We will share more updates as soon as we have additional information.
        Posted Mar 01, 2020 - 22:02 PST

        Update

        Our engineers and the carrier teams have identified the cause of SMS delivery issues to mCell network in Mozambique. The issues are due to the fact that the end network is intermittently unresponsive.
        Our partners are working on restoring the traffic. We will share more updates as soon as we have additional information.
        Posted Mar 01, 2020 - 17:03 PST

        Update

        Our engineers and the carrier teams have identified the cause of SMS delivery issues to mCell network in Mozambique. The issues are due to the fact that the end network is intermittently unresponsive.
        Our partners are working on restoring the traffic. We will share more updates as soon as we have additional information.
        Posted Mar 01, 2020 - 13:02 PST

        Update

        Our engineers and the carrier teams have identified the cause of SMS delivery issues to mCell network in Mozambique. The issues are due to the fact that the end network is intermittently unresponsive.
        Our partners are working on restoring the traffic. We will share more updates as soon as we have additional information.
        Posted Mar 01, 2020 - 09:02 PST

        Identified

        Our engineers and the carrier teams have identified the cause of SMS delivery issues to mCell network in Mozambique. The issues are due to the fact that the end network is intermittently unresponsive.
        Our partners are working on restoring the traffic. We will share more updates as soon as we have additional information.
        Posted Mar 01, 2020 - 04:14 PST

        Update

        Our engineers and the carrier teams are continuing to investigate SMS delivery issues to mCell network in Mozambique. The issue is most likely due to the end operator experiencing intermittent downtimes.
        We will share more updates as soon as they become available.
        Posted Mar 01, 2020 - 03:21 PST

        Update

        Our engineers are still investigating SMS delivery issues when sending messages to mCell network in Mozambique with the underlying carrier. We will share more updates as soon as they become available.
        Posted Feb 29, 2020 - 21:12 PST

        Update

        Our engineers are still investigating SMS delivery issues when sending messages to mCell network in Mozambique with the underlying carrier. We will share more updates as soon as they become available.
        Posted Feb 29, 2020 - 17:11 PST

        Update

        Our engineers are still investigating SMS delivery issues when sending messages to mCell network in Mozambique with the underlying carrier. We will share more updates as soon as they become available.
        Posted Feb 29, 2020 - 13:35 PST

        Update

        Our engineers are still investigating SMS delivery issues when sending messages to mCell network in Mozambique with the underlying carrier. We will share more updates as soon as they become available.
        Posted Feb 29, 2020 - 09:47 PST

        Update

        Our engineers are still investigating SMS delivery issues when sending messages to mCell network in Mozambique with the underlying carrier. We will share more updates as soon as they become available.
        Posted Feb 29, 2020 - 05:45 PST

        Update

        Our engineers are still investigating SMS delivery issues when sending messages to mCell network in Mozambique with the underlying carrier. We will share more updates as soon as they become available.
        Posted Feb 29, 2020 - 01:55 PST

        Update

        Our engineers are still investigating SMS delivery issues when sending messages to mCell network in Mozambique with the underlying carrier. We will share more updates as soon as they become available.
        Posted Feb 28, 2020 - 21:54 PST

        Update

        Our engineers are still investigating SMS delivery issues when sending messages to mCell network in Mozambique with the underlying carrier. We will share more updates as soon as they become available.
        Posted Feb 28, 2020 - 17:47 PST

        Update

        Our engineers are still investigating SMS delivery issues when sending messages to mCell network in Mozambique with the underlying carrier. We will share more updates as soon as they become available.
        Posted Feb 28, 2020 - 12:11 PST

        Update

        Our engineers are still investigating this issue with the underlying carrier. We will share more updates as soon as they become available.
        Posted Feb 28, 2020 - 08:14 PST

        Update

        Our engineers are still investigating this issue with the underlying carrier. We will share more updates as soon as they become available.
        Posted Feb 28, 2020 - 04:22 PST

        Investigating

        We are experiencing SMS delivery issues when sending messages to mCell network in Mozambique. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.
        Posted Feb 28, 2020 - 02:34 PST