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System Metrics
Voice Call Failures to a Subset Twilio Canadian Phone Numbers
Incident
Report for Twilio
Resolved
The issue with voice call failures to a subset Twilio Canadian phone numbers has been resolved, and the service is functioning normally at this time.
Monitoring
We have started seeing recovery for to a subset Twilio Canadian phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing voice call failures to a subset Twilio Canadian phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with inbound voice calls to multiple Twilio Canadian numbers are not reaching Twilio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, North America).