Outbound Degraded Call Audio to Multiple Networks in Colombia

Incident Report for Twilio

Resolved

The issue related to audio degradation when placing outbound calls to multiple networks in Colombia for a subset of Twilio numbers, has been resolved and the service is functioning normally at this time.

Posted Sep 16, 2024 - 19:26 PDT

Monitoring

We are observing recovery in audio degradation when placing outbound calls to multiple networks in Colombia for a subset of Twilio numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 16, 2024 - 16:55 PDT

Update

We are experiencing audio degradation when placing outbound calls to multiple networks in Colombia for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

Posted Sep 16, 2024 - 15:40 PDT

Update

We are experiencing audio degradation when placing outbound calls to multiple networks in Colombia for a subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 16, 2024 - 14:40 PDT

Investigating

Our monitoring systems have detected a potential issue with outbound call audio in Colombia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 16, 2024 - 14:28 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).