WhatsApp Self Signup Sender Onboarding blocked for some users

Incident Report for Twilio

Resolved

We are no longer experiencing issue with WhatsApp self signup onboarding where some users are unable to onboard new WhatsApp Senders. This incident has been resolved.

Posted Jul 05, 2024 - 18:34 PDT

Monitoring

We have started seeing recovery for Whatsapp onboarding. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30min or as soon as more information becomes available.

Posted Jul 05, 2024 - 18:04 PDT

Update

The issue causing users being unable to onboard new Senders with WhatsApp has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 05, 2024 - 16:53 PDT

Identified

The issue causing users being unable to onboard new Senders with WhatsApp has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 05, 2024 - 16:00 PDT

Investigating

We’ve become aware of a potential issue with WhatsApp Self Signup where some users are unable to onboard new WhatsApp Senders. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 05, 2024 - 15:23 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).