Trial Phone Numbers Provisioning Impacted During Signup

Incident Report for Twilio

Resolved

Provisioning of trial phone numbers is now operating normally in the onboarding flow. The issue has now been resolved.

Posted Jan 11, 2024 - 02:22 PST

Monitoring

Provisioning of trial phone numbers is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 11, 2024 - 01:56 PST

Update

A small subset of users are still experiencing issues while provisioning trial phone numbers which may be causing problems with the onboarding flow. Our engineering team continues to investigate this. We will provide an update in 2 hours or as soon as we have more information.

Posted Jan 11, 2024 - 01:25 PST

Update

A small subset of users are experiencing issues while provisioning trial phone numbers which may be causing problems with the onboarding flow. Our engineering team is investigating this. We will provide an update within 1 hour or as soon as we have more information.

Posted Jan 11, 2024 - 00:34 PST

Investigating

Our monitoring systems have detected a potential issue with Phone Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 10, 2024 - 23:43 PST

This incident affected: PHONE NUMBERS.