Unable to Verify Caller ID Using SMS

Incident Report for Twilio

Resolved

Issues with caller ID verification service has been resolved, and it is operating normally at this time.

Posted Jan 21, 2024 - 10:38 PST

Monitoring

The caller ID verification service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 21, 2024 - 10:10 PST

Update

Our Account Portal has a partial outage for caller ID verification. Customers are not able to add caller IDs using SMS. We are still working to restore functionality as soon as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 21, 2024 - 09:45 PST

Investigating

Our monitoring systems have detected a potential issue with verify Caller IDs for trial accounts. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 21, 2024 - 09:34 PST

This incident affected: DEVELOPER TOOLS (Console).