Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
500 Errors When Using multiple Twilio Products
Incident
Report for Twilio
Resolved
5xx errors for voice recording, Studio and video Room has been resolved and are operating normally at this time.
Monitoring
Engineers are monitoring error using voice recording, Studio and video Rooms are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Identified
We are currently investigating 500 errors when using voice recording (cannot pause and restart), Studio and video Rooms. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Update
We are currently investigating an elevated rate of 5xx errors for voice recordings. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with voice recordings. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: SERVERLESS (Studio), PROGRAMMABLE VIDEO (Group Rooms, Go Rooms), and PROGRAMMABLE VOICE (Recording).