Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays and Failures on a Subset of Messages Sent to El Salvador Digicel Network
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to El Salvador Digicel. This incident has been resolved.
Monitoring
We are observing recovery in SMS delivery delays when sending messages to El Salvador Digicel Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are again experiencing SMS delivery delays when sending messages to El Salvador Digicel. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We are observing recovery in SMS delivery delays and failures on a subset of messages sent to El Salvador Digicel Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are still experiencing SMS delivery delays and failures on a subset of messages sent to El Salvador Digicel Network. While we are seeing that all delivery receipts as successful, a subset of messages are delayed or failing. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are still experiencing SMS delivery delays and failures on a subset of messages sent to El Salvador Digicel Network. While we are seeing that all delivery receipts as successful, a subset of messages are delayed or failing. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are still experiencing SMS delivery delays and failures on a subset of messages sent to El Salvador Digicel Network. While we are seeing that all delivery receipts as successful, a subset of messages are delayed or failing. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS delivery delays and failures on a subset of messages sent to El Salvador Digicel Network. While we are seeing that all delivery receipts as successful, a subset of messages are delayed or failing. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SMS delivery delays to El Salvador Digicel. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS, Latin America).