Our engineers have monitored the fix and confirmed the issue with Virtual Agent in US East has been resolved. All services are now operating normally at this time.
Posted Feb 04, 2026 - 18:39 PST
Update
Virtual Agent in US East is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Feb 04, 2026 - 18:02 PST
Monitoring
Virtual Agent in US East is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Feb 04, 2026 - 18:02 PST
Investigating
Our monitoring systems have detected a potential issue Virtual Agent Service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Feb 04, 2026 - 17:26 PST
This incident affected: PROGRAMMABLE VOICE US1 (Dialogflow US1).
