Inbound calls to Twilio UK toll free numbers are failing

Incident Report for Twilio

Resolved

This incident is resolved. All services are fully operational.

Posted Apr 13, 2017 - 07:21 PDT

Monitoring

Our carrier partner has informed us that the service to the impacted Twilio UK toll free numbers should be now restored. We are still monitoring the situation to confirm that the service is fully restored

Posted Apr 13, 2017 - 06:55 PDT

Update

Our carrier partner has begun restoring service to impacted Twilio UK toll free numbers. We will be communicating with customers as their numbers are restored and will provide additional status updates as soon as possible.

Posted Apr 13, 2017 - 06:40 PDT

Update

Our carrier partner has identified the cause of inbound call failures to 50% of Twilio toll free numbers in the UK. We will provide an update as soon as possible.

Posted Apr 13, 2017 - 04:41 PDT

Identified

We continue to experience inbound call failures to 50% of Twilio UK toll free numbers. Our engineers are working with our carrier partner to restore service. We will provide an update in 30 minutes.

Posted Apr 13, 2017 - 04:03 PDT

Investigating

We are currently experiencing elevated inbound call failures to Twilio toll free numbers in UK. Our engineers are working with our carrier partner to restore service. We will provide an update as soon as possible

Posted Apr 13, 2017 - 03:11 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).