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        SMS Delivery Delays When Sending Messages to Egypt Vodafone Network

        Incident Report for Twilio

        Resolved

        We are no longer experiencing delivery delays to Egypt Vodafone Network. This incident has been resolved.
        Posted Jan 14, 2021 - 10:22 PST

        Update

        We continue to see recovery in SMS Delivery Delays when sending messages to Egypt Vodafone Network. In order to ensure a full recovery we are waiting for confirmation from our carrier partner that the root cause has been fully addressed. We will have another update in 8 hours or as soon as more information becomes available.
        Posted Jan 14, 2021 - 09:08 PST

        Update

        We continue to see recovery in SMS Delivery Delays when sending messages to Egypt Vodafone Network. In order to ensure a full recovery we are waiting for confirmation from our carrier partner that the root cause has been fully addressed. We will have another update in 16 hours or as soon as more information becomes available.
        Posted Jan 14, 2021 - 09:06 PST

        Update

        We continue to see recovery in SMS Delivery Delays when sending messages to Egypt Vodafone Network. In order to ensure a full recovery we are waiting for confirmation from our carrier partner that the root cause has been fully addressed. We will have another update in 8 hours or as soon as more information becomes available.
        Posted Jan 14, 2021 - 01:08 PST

        Monitoring

        We continue to see recovery in SMS Delivery Delays when sending messages to Egypt Vodafone Network. In order to ensure a full recovery we are waiting for confirmation from our carrier partner that the root cause has been fully addressed. We will have another update in 8 hours or as soon as more information becomes available.
        Posted Jan 13, 2021 - 17:08 PST

        Identified

        Our engineers continue to work with our carrier partner to ensure that the intermittent delivery delays for SMS towards Vodafone network are resolved. We expect to provide an update in 16 hours or as soon as more information becomes available.
        Posted Jan 13, 2021 - 15:01 PST

        Monitoring

        We are no longer experiencing SMS delivery delays when sending messages to Egypt Vodafone Network. We will continue to monitor to ensure a full recovery. We will have another update in 2 hours or as soon as more information is available.
        Posted Jan 13, 2021 - 12:51 PST

        Identified

        After investigation, our carrier partner has confirmed that a hardware issue on their network is currently resulting in reduced capacity for message processing, resulting in intermittent delivery delays for SMS towards Vodafone network, we will continue to work with our partner to resolve this issue, we expect to provide an update in 8 hours or as soon as more information becomes available.
        Posted Jan 13, 2021 - 04:44 PST

        Update

        We continue to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Egypt Vodafone Network. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jan 13, 2021 - 01:36 PST

        Investigating

        We are once again observing SMS delivery delays when sending messages to Egypt Vodafone Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 12, 2021 - 23:38 PST

        Update

        We are observing a recovery in SMS delivery delays to Egypt Vodafone Network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 12, 2021 - 22:27 PST

        Monitoring

        We are observing a recovery in SMS delivery delays to Egypt Vodafone Network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 12, 2021 - 20:24 PST

        Investigating

        We are once again observing SMS delivery delays when sending messages to Egypt Vodafone Network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jan 12, 2021 - 16:27 PST

        Monitoring

        We are observing a recovery in SMS delivery delays to Egypt Vodafone Network for the passed 1 hour. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Jan 12, 2021 - 14:20 PST

        Update

        We continue to work with our carrier partner to resolve the issue of SMS delivery delays when sending messages to Egypt Vodafone Network. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 12, 2021 - 12:40 PST

        Investigating

        We are experiencing SMS delivery delays when sending messages to Egypt Vodafone Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jan 12, 2021 - 11:42 PST
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