Inbound MMS Delivery Failures to a Subset of Twilio US Shortcode Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery to a Subset of Twilio US Shortcode Numbers. This incident has been resolved.

Posted Sep 23, 2024 - 09:03 PDT

Monitoring

We are observing successful MMS delivery to a Subset of Twilio US Shortcode Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2024 - 07:10 PDT

Update

We continue to experience inbound MMS delivery failures to a Subset of Twilio US Shortcode Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2024 - 05:10 PDT

Investigating

We are experiencing inbound MMS delivery failures to a Subset of Twilio US Shortcode Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 23, 2024 - 04:17 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).