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API 500 Errors Affecting Multiple Services
Incident Report for Twilio
Twilio API was degraded for 14 minutes between 8:18 p.m. and 8:32 p.m. Pacific Time on 11/11/2020. During this period of time customers may have experienced problems or symptoms listed below:

- No debugger notifications for failed voice calls
- Pinned products on console sidebar missing or non-functional
- Phone number configuration page shows error message
- TwiMLbin apps return 500s
- Video rooms could not be created

The issue has now been resolved.
Posted Nov 11, 2020 - 20:47 PST
This incident affected: TWILIO PLATFORM (Console, REST API, Other).