API 500 Errors Affecting Multiple Services

Incident Report for Twilio

Resolved

Twilio API was degraded for 14 minutes between 8:18 p.m. and 8:32 p.m. Pacific Time on 11/11/2020. During this period of time customers may have experienced problems or symptoms listed below:

- No debugger notifications for failed voice calls
- Pinned products on console sidebar missing or non-functional
- Phone number configuration page shows error message
- TwiMLbin apps return 500s
- Video rooms could not be created

The issue has now been resolved.

Posted Nov 11, 2020 - 20:47 PST

This incident affected: DEVELOPER TOOLS (Console, REST API) and TWILIO PLATFORM (Other).