Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays to Claro Network in Colombia Over a Subset of Short Codes
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to Claro network in Colombia for a subset of short codes. This incident has been resolved.
Monitoring
We are observing recovery in SMS delivery delays when sending messages to Claro network in Colombia for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to investigate the issue causing SMS delivery delays when sending messages to Claro network in Colombia for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS delivery delays when sending messages to Claro network in Colombia for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SMS Delivery Delays to Claro Network in Colombia for a subset of shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS, Latin America).