Voice Calls and Transfer/Mute Failures

Incident Report for Twilio

Resolved

Twilio programmable voice was degraded for 2 minutes between 9:59 and 10:01 Pacific Time on 04/17/2024. During this period of time customers may have experienced voice calls and transfer/mute failures. The issue has now been resolved.

Posted Apr 17, 2024 - 11:51 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Voice calls and transfer/mute failures. We will follow up and provide customer impact details within 2 hours.

Posted Apr 17, 2024 - 10:32 PDT