SMS Delivery Delay to Kenya Safaricom Network

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Kenya Safaricom Network. This incident has been resolved.

Posted Oct 24, 2021 - 18:10 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Kenya Safaricom Network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 24, 2021 - 16:15 PDT

Update

We are continuing to investigate SMS delivery delays when sending messages to Kenya Safaricom Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 24, 2021 - 15:30 PDT

Update

We are continuing to investigate SMS delivery delays when sending messages to Kenya Safaricom Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 24, 2021 - 11:38 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Kenya Safaricom Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 24, 2021 - 09:43 PDT