SMS Sender ID Preservation Failures to Telenor Serbia

Incident Report for Twilio

Resolved

We are no longer experiencing sender ID preservation issues while sending SMS to Telenor Serbia using registered sender ID's. This incident has been resolved.

Posted Apr 29, 2023 - 01:51 PDT

Update

We are continuing to monitor for recovery in sender ID preservation issues while sending SMS to Telenor Serbia using registered sender ID's. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2023 - 23:52 PDT

Monitoring

We are observing recovery in sender ID preservation issues while sending SMS to Telenor Serbia using registered sender ID's. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2023 - 21:54 PDT

Update

We continue experiencing sender ID preservation issues while sending SMS to Telenor Serbia using registered sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Apr 28, 2023 - 19:36 PDT

Update

We continue experiencing sender ID preservation issues while sending SMS to Telenor Serbia using registered sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 28, 2023 - 11:38 PDT

Update

We have mitigated the SMS delivery issue, however, we are experiencing sender ID preservation issues while sending SMS to Telenor Serbia using registered sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 28, 2023 - 09:41 PDT

Update

We have mitigated the SMS delivery issue, however, we are experiencing sender ID preservation issues while sending SMS to Telenor Serbia using registered sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2023 - 07:41 PDT

Investigating

We are experiencing SMS delivery delay to Telenor Serbia using registered sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 28, 2023 - 06:49 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).