Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        Issues with Emergency Address Creation, Registration and Unregistration in the US and Canada

        Incident Report for Twilio

        Resolved

        The issue causing problems with Emergency address creation, registration, and unregistration in the US and Canada has been resolved.
        Posted Feb 07, 2022 - 17:44 PST

        Monitoring

        Emergency address creation, registration, and unregistration in the US and Canada are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 07, 2022 - 15:39 PST

        Update

        Our engineers have identified the issue with emergency address creation, registration, and unregistration in US and Canada. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Feb 07, 2022 - 13:06 PST

        Update

        Our engineers have identified the issue with emergency address creation, registration, and unregistration in US and Canada. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Feb 06, 2022 - 13:08 PST

        Update

        Our engineers have identified the issue with emergency address creation, registration, and unregistration in US and Canada. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Feb 05, 2022 - 21:10 PST

        Update

        Our engineers have identified the issue with emergency address creation, registration, and unregistration in US and Canada. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Feb 05, 2022 - 01:13 PST

        Update

        Our engineers have identified the issue with emergency address creation, registration, and unregistration in US and Canada. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 04, 2022 - 21:13 PST

        Update

        Our engineers have identified the issue with emergency address creation, registration, and unregistration in US and Canada. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 04, 2022 - 19:13 PST

        Identified

        Our engineers have identified the issue with emergency address creation, registration, and unregistration in US and Canada. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 04, 2022 - 18:13 PST

        Update

        We are observing recovery in the issue with emergency address creation, registration, and unregistration in US and Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 04, 2022 - 16:10 PST

        Monitoring

        We are observing recovery in the issue with emergency address creation, registration, and unregistration in US and Canada. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 04, 2022 - 14:44 PST

        Update

        Our engineers have identified the issue with emergency address creation, registration, and unregistration in US and Canada and are still working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Feb 04, 2022 - 07:10 PST

        Update

        Our engineers have identified the issue with emergency address creation, registration, and unregistration in US and Canada and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Feb 03, 2022 - 23:13 PST

        Update

        Our engineers have identified the issue with emergency address creation, registration, and unregistration in US and Canada and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 03, 2022 - 19:13 PST

        Update

        Our engineers have identified the issue with emergency address creation, registration, and unregistration in US and Canada and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 03, 2022 - 17:13 PST

        Identified

        Our engineers have identified the issue with emergency address creation, registration, and unregistration in US and Canada and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 03, 2022 - 16:16 PST

        Update

        We continue to investigate an issue with emergency address creation, registration, and unregistration in US and Canada. Our engineers are working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available. Existing emergency configurations and emergency calling are not affected.
        Posted Feb 03, 2022 - 14:26 PST

        Update

        We continue to investigate an issue with emergency address creation, registration, and unregistration in US and Canada. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available. Existing emergency configurations and emergency calling are not affected.
        Posted Feb 03, 2022 - 12:26 PST

        Update

        We are currently investigating an issue with emergency address creation, registration, and unregistration in US and Canada. Our engineers are working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available. Existing emergency configurations and emergency calling are not affected.
        Posted Feb 03, 2022 - 11:27 PST

        Investigating

        Our monitoring systems have detected a potential issue when creating emergency addresses. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Feb 03, 2022 - 10:26 PST
        This incident affected: PHONE NUMBERS.