Whatsapp Sandbox Settings Page In Console Returning Elevated HTTP 500 Error

Incident Report for Twilio

Resolved

Issue causing elevated HTTP 500 error rates while accessing the 'Send a Whatsapp message' and 'Whatsapp Sandbox Settings' page in console has been fixed and are operating as intended. This incident has been resolved.

Posted Apr 24, 2022 - 03:28 PDT

Monitoring

Our engineering team has implemented a fix to address the issue causing elevated HTTP 500 error rates while accessing the 'Send a Whatsapp message' and 'Whatsapp Sandbox Settings' page in console. We are seeing recovery and continuing to monitor service performance. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Apr 24, 2022 - 02:59 PDT

Update

We continue to experience elevated HTTP 500 error rates while accessing the 'Send a Whatsapp message' and 'Whatsapp Sandbox Settings' page in console. Our engineering team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 24, 2022 - 02:21 PDT

Investigating

We are experiencing elevated HTTP 500 error rates while accessing the 'Send a Whatsapp message' and 'Whatsapp Sandbox Settings' page in console. Our engineering team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 24, 2022 - 01:22 PDT

This incident affected: DEVELOPER TOOLS (Console) and PROGRAMMABLE MESSAGING (WhatsApp Messaging).