SMS/MMS Delivery Report Delays

Incident Report for Twilio

Resolved

Delays in processing message delivery reports and status callbacks have been resolved and the Programmable Messaging service is operating normally at this time.

Posted Oct 16, 2020 - 11:05 PDT

Monitoring

We are no longer experiencing delays in processing message delivery reports and status callbacks. We will continue to monitor the situation before we mark the incident as fully resolved.

Posted Oct 16, 2020 - 10:48 PDT

Identified

We are experiencing delays in processing message delivery reports and status callbacks. Our engineers have identified the issue and implemented a solution. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 16, 2020 - 10:44 PDT

Investigating

We are experiencing delays in processing message delivery reports and status callbacks. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 16, 2020 - 10:22 PDT

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS).