Elevated inbound voice call quality issues

Incident Report for Twilio

Resolved

All services are fully operational.

Posted Jul 23, 2016 - 14:21 PDT

Monitoring

We confirm the removal of previously impacted routes from the carrier ISP. All Twilio services are fully operational. We will continue to monitor.

Posted Jul 23, 2016 - 13:48 PDT

Update

We continue to experience elevated inbound voice call quality issues with a carrier ISP. The ISP is in the process of removing the impacted routes. Next update in 60 minutes.

Posted Jul 23, 2016 - 12:56 PDT

Update

We continue to experience elevated inbound voice call quality issues with a carrier ISP. Our engineers are working with the ISP to reroute traffic off the impacted routes. Next update in 60 minutes.

Posted Jul 23, 2016 - 11:51 PDT

Identified

We are investigating elevated inbound voice call quality issues with a carrier ISP. All Twilio services are fully operational and our engineers are working with the ISP to reroute traffic off the impacted routes. Next update in 60 minutes.

Posted Jul 23, 2016 - 10:51 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).