Login Issues to Flex Service via Twilio Console

Incident Report for Twilio

Resolved

We are no longer seeing issues related to logging in to Flex via the Twilio Console in the SSO subsection for a small subset of customers. Flex logins and links appear to be operating normally at this time.

Posted Aug 11, 2022 - 11:11 PDT

Update

We are continuing to monitor the recovery of issues logging in to Flex via the Twilio Console in the SSO subsection for a small subset of customers. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 11, 2022 - 11:07 PDT

Monitoring

We have implemented a fix for issues with logging in to Flex via the Twilio Console in the SSO subsection for a small subset of customers and are now seeing improvement for those customers. Our engineering teams are currently monitoring the situation and confirmed that SSO login was not impacted. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 11, 2022 - 10:34 PDT

Update

We have detected an issue with logging in to Flex via Twilio Console in the SSO subsection for a small subset of customers. Our engineering teams have been alerted and are actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 11, 2022 - 10:03 PDT

Update

We have detected an issue with logging in to Flex via Twilio Console in the SSO subsection for a small subset of customers. Our engineering teams have been alerted and are actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 11, 2022 - 09:42 PDT

Investigating

Our monitoring systems have detected a potential issue with 502 errors in Flex Service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 11, 2022 - 09:16 PDT

This incident affected: FLEX (Flex Application Platform).