SMS Delivery Failures on Metfone / Viettel / Beeline / Sotelco Network in Cambodia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failure for messages on Metfone, Viettel, Beeline & Sotelco network in Cambodia. This incident has been resolved.

Posted Jul 30, 2025 - 10:54 PDT

Monitoring

We are observing successful SMS delivery for messages on Metfone, Viettel, Beeline & Sotelco network in Cambodia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 30, 2025 - 08:59 PDT

Update

We continue to experience SMS delivery failures for messages on Metfone , Viettel , Beeline & Sotelco network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 30, 2025 - 06:45 PDT

Update

We continue to experience SMS delivery failures for messages on Metfone , Viettel , Beeline & Sotelco network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 30, 2025 - 02:48 PDT

Update

We continue to experience SMS delivery failure for messages on Metfone , Viettel , Beeline & Sotelco network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 30, 2025 - 01:00 PDT

Investigating

We are experiencing SMS delivery failure for messages on Metfone , Viettel , Beeline & Sotelco network in Cambodia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 30, 2025 - 00:07 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).