Newly created accounts missing features

Incident Report for Twilio

Resolved

We have restored all the appropriate account features on all the accounts affected by this issue. All systems are fully operational at this time.

Posted Feb 09, 2018 - 16:40 PST

Monitoring

We have restored the missing account feature that was responsible for the TwiML fetch failures on all the accounts affected by this issue. The team is finalizing our remediation steps.

Posted Feb 09, 2018 - 15:41 PST

Identified

We have identified the root cause of this issue and all new accounts are now getting created correctly. Our team is ascertaining the affected accounts that were created up until this point and is proceeding to remediate them

Posted Feb 09, 2018 - 15:09 PST

Investigating

We are currently investigating an issue with newly created accounts. New accounts created yesterday and today may be missing some account features, most commonly resulting in failures in fetching TwiML. Other potentially affected products include Programmable Messaging, Studio, and Functions. Our team is investigating this issue. We will be providing more details as we learn and no later than within an hour.

Posted Feb 09, 2018 - 14:54 PST

This incident affected: PROGRAMMABLE VOICE (PSTN, SIP Interface, Client Web, Client Mobile, Conference, Recording, Queue, Text-to-Speech, Recording Transcriptions, TwiML, Voice Insights), SERVERLESS (Studio, Functions), CARRIER NETWORK (SMS Short Code, North America), and PROGRAMMABLE MESSAGING (MMS, SMS, SMPP).