SMS, MMS and Toll Free Delivery Delays to and from US AT&T

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays and failures when sending SMS, MMS, and Toll Free messages to and from AT&T USA. This incident has been resolved.

Posted Aug 24, 2022 - 13:29 PDT

Monitoring

We are observing recovery in SMS, MMS and Toll Free delivery delays and failures to and from AT&T USA. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 24, 2022 - 11:27 PDT

Update

We are still experiencing SMS, MMS and Toll Free delivery delays and some failures to and from ATT USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 24, 2022 - 08:44 PDT

Update

We are still experiencing SMS, MMS and Toll Free delivery delays to and from AT&T USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 24, 2022 - 07:28 PDT

Update

We are still experiencing SMS and MMS Delivery Delay to and from ATT USA using a subset of US shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 24, 2022 - 06:08 PDT

Update

We are still experiencing MMS Delivery Delays to and from when sending messages to US AT&T. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 24, 2022 - 05:03 PDT

Update

We are experiencing MMS Delivery Delays to and from when sending messages to US AT&T. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 24, 2022 - 04:39 PDT

Update

We are experiencing SMS and MMS Delivery Delays to and from when sending messages to US AT&T. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 24, 2022 - 04:33 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS and MMS Delivery Delays to and from US AT&T. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 24, 2022 - 04:18 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America, MMS Short Code, North America).