KYC Service Failing in Germany

Incident Report for Twilio

Resolved

The issue has been resolved and KYC service in Germany is operating normally at this time.

Posted Oct 17, 2023 - 15:10 PDT

Monitoring

KYC service in Germany is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 17, 2023 - 13:06 PDT

Update

Our monitoring systems have detected an issue with KYC service failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 17, 2023 - 12:31 PDT

Update

Our monitoring systems have detected an issue with KYC service failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 17, 2023 - 08:31 PDT

Update

Our monitoring systems have detected an issue with KYC service failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 17, 2023 - 06:34 PDT

Investigating

Our monitoring systems have detected a potential issue with KYC service failing in Germany. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 17, 2023 - 05:35 PDT

This incident affected: ACCOUNT SECURITY (Lookup).