Call Failures from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904

Incident Report for Twilio

Resolved

The issue affecting calls from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904 has been resolved, and the service is functioning normally at this time.

Posted Sep 25, 2025 - 14:24 PDT

Monitoring

We have started seeing recovery for inbound calls from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 25, 2025 - 12:26 PDT

Update

We have identified that this incident is only impacting calls from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 25, 2025 - 10:27 PDT

Update

We are observing call failures to Twilio Italy phone numbers in the +390 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 25, 2025 - 09:49 PDT

Investigating

Our monitoring systems have detected a potential issue surrounding Voice Calls within a specific region. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 25, 2025 - 09:42 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).