Connectivity Lost on 10% of Super SIM Devices

Incident Report for Twilio

Resolved

Connectivity lost on Super SIM devices has been resolved and Super SIM PDN Session is operating normally at this time.

Posted Feb 23, 2023 - 00:49 PST

Monitoring

Our engineers have observed 10% of active data sessions on Super SIM being dropped at 23:13 PT. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 22, 2023 - 23:39 PST

Investigating

Our monitoring systems have detected a potential issue with Super SIM Connectivity. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 22, 2023 - 23:32 PST