Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      A Subset of Outbound Calls to Europe Terminating Due to No Audio Received
      Incident Report for Twilio
      Resolved
      The issue affecting a small percentage of outbound calls to Germany and Finland has been resolved, and calls are connecting successfully at this time.
      Posted Jun 22, 2020 - 15:29 PDT
      Update
      We continue to work with our carrier partner to resolve the issue where a small percentage of outbound calls to Germany and Finland are missing RTP and unable to receive audio. We will provide an update as soon as more information becomes available.
      Posted Jun 22, 2020 - 13:29 PDT
      Identified
      We continue to work with our carrier partner to resolve the issue where a small percentage of outbound calls to Germany and Finland are missing RTP and unable to receive audio. We will provide an update as soon as more information becomes available.
      Posted Jun 22, 2020 - 09:34 PDT
      Update
      We are continuing to investigate this issue.
      Posted Jun 22, 2020 - 07:02 PDT
      Investigating
      We are observing an increase in outbound calls from Twilio to Germany and Finland being terminated due to no audio received (error 32014) We are currently investigating and we will provide an update as soon as we have additional information.
      Posted Jun 22, 2020 - 06:35 PDT
      This incident affected: PROGRAMMABLE VOICE (PSTN).