Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
High Error Rates for Conversations and Programmable Video in IE1
Incident
Report for Twilio
Resolved
"404" errors from Cloudfront for Conversation API calls or increased error rates when trying to connect to Video Rooms has been resolved and programmable video is operating normally at this time.
Update
Due to a third party provider, Conversations and Programmable Video were degraded between 7:53 AM to 9:28 AM Pacific Time on 01/28/2026. During this period, customers may have experienced "404" errors from Cloudfront for Conversation API calls or increased error rates when trying to connect to Video Rooms. The issue has been mitigated, but we are continuing to monitor. We'll provide another update in 2 hours or as soon as more information becomes available.
Monitoring
Due to a third party provider, Conversations and Programmable Video were degraded between 7:53 AM to 9:28 AM Pacific Time on 01/28/2026. During this period, customers may have experienced "404" errors from Cloudfront for Conversation API calls or increased error rates when trying to connect to Video Rooms. The issue has been mitigated, but we are continuing to monitor. We'll provide another update in 1 hour or as soon as more information becomes available.
This incident affected: PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms, Go Rooms) and PROGRAMMABLE MESSAGING (Conversations).