Subset of Porting Request Failures via Console

Incident Report for Twilio

Resolved

Porting number requests in console is operating normally. This incident has been resolved.

Posted Jul 15, 2022 - 13:38 PDT

Monitoring

Porting number requests in console is now operating normally. We will continue to monitor for system stability. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 15, 2022 - 13:09 PDT

Update

Our engineers have identified the issue with a subset of number porting requests failing to be created via Twilio Console and are working to deploy a fix. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Jul 15, 2022 - 11:13 PDT

Identified

Our engineers have identified the issue with a subset of number porting requests failing to be created via Twilio Console and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 15, 2022 - 10:15 PDT

Update

We continue experiencing an issue with a subset of number porting requests failing to be created via Twilio console. Customers may confirm the status by navigating to the “Port Requests” section in console. If the request is not listed, or a Porting Ticket was received with a failure message, the port may be resubmitted again until successful. Our engineering team is actively working on the issue, and we will provide another update in 16 hours or as soon as more information becomes available.

Posted Jul 15, 2022 - 04:00 PDT

Update

We continue experiencing an issue with a subset of number porting requests failing to be created via Twilio console. Customers may confirm the status by navigating to the “Port Requests” section in console. If the request is not listed, or a Porting Ticket was received with a failure message, the port may be resubmitted again until successful. Our engineering team is actively working on the issue, and we will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 14, 2022 - 20:07 PDT

Update

We continue experiencing an issue with a subset of number porting requests failing to be created via Twilio console. Customers may confirm the status by navigating to the “Port Requests” section in console. If the request is not listed, or a Porting Ticket was received with a failure message, the port may be resubmitted again until successful. Our engineering team is actively working on the issue, and we will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 14, 2022 - 16:07 PDT

Update

We continue experiencing an issue with a subset of number porting requests failing to be created via Twilio console. Customers may confirm the status by navigating to the “Port Requests” section in console. If the request is not listed, or a Porting Ticket was received with a failure message, the port may be resubmitted again until successful. Our engineering team is actively working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 14, 2022 - 14:05 PDT

Update

We are experiencing an issue with a subset of number porting requests failing to be created via Twilio console. Customers may confirm the status by navigating to the “Port Requests” section in console. If the request is not listed, or a Porting Ticket was received with a failure message, the port may be resubmitted again until successful. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 14, 2022 - 13:10 PDT

Investigating

Our monitoring systems have detected a potential issue with porting phone numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 14, 2022 - 12:19 PDT

This incident affected: TWILIO PLATFORM (Other).