Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines

Incident Report for Twilio

Resolved

The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.

Posted Oct 30, 2026 - 12:09 PDT

Monitoring

We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Smart in Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 30, 2026 - 12:08 PDT

Update

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 30, 2026 - 12:00 PDT

Update

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 30, 2026 - 09:59 PDT

Investigating

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 30, 2026 - 08:53 PDT

This incident affected: CARRIER NETWORK (Verify Silent Network Auth).