WhatsApp Sandbox Cross-Country Messages Blocked

Incident Report for Twilio

Resolved

The issue affecting WhatsApp Sandbox functionality, particularly when sending messages to phone numbers in Brazil, Mexico, India, and Indonesia, has been resolved.

Posted Oct 06, 2025 - 11:45 PDT

Update

We are continuing to investigate errors affecting WhatsApp Sandbox functionality, particularly when sending messages to phone numbers in Brazil, Mexico, India, and Indonesia. We will provide an update in 24 hours or as soon as more information becomes available.

Posted Oct 05, 2025 - 20:50 PDT

Update

Posted Oct 04, 2025 - 20:50 PDT

Update

We are continuing to investigate errors affecting WhatsApp Sandbox functionality, particularly when sending messages to phone numbers in Brazil, Mexico, India, and Indonesia. We will provide an update in 16 hours or as soon as more information becomes available.

Posted Oct 04, 2025 - 04:55 PDT

Update

We still continue to investigate errors impacting WhatsApp Sandbox functionality, particularly when attempting to send messages to phone numbers in Brazil, Mexico, India, and Indonesia. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 03, 2025 - 21:03 PDT

Update

We are continuing to investigate errors impacting WhatsApp Sandbox functionality, particularly when attempting to send messages to phone numbers in Brazil, Mexico, India, and Indonesia. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 03, 2025 - 17:23 PDT

Update

We are continuing to investigate errors impacting WhatsApp Sandbox functionality, particularly when attempting to send messages to phone numbers in Brazil, Mexico, India, and Indonesia. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 03, 2025 - 15:23 PDT

Update

We are continuing to investigate errors impacting WhatsApp Sandbox functionality, particularly when attempting to send messages to phone numbers in Brazil, Mexico, India, and Indonesia. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 03, 2025 - 14:20 PDT

Investigating

Our engineering team has detected a potential issue regarding the WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 03, 2025 - 14:10 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).