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        Studio Execution Intermittently Failing

        Incident Report for Twilio

        Resolved

        All services impacted by an issue with Studio have recovered and are operating as intended. This incident has been resolved. We sincerely apologize for the service interruption.
        Posted Feb 16, 2022 - 08:39 PST

        Update

        All services impacted by an issue with Studio have recovered and are operating as intended. This incident has been resolved. We sincerely apologize for the service interruption.
        Posted Feb 16, 2022 - 08:39 PST

        Update

        We are observing recovery with the issue causing elevated error rates for Studio. We will be monitoring all services to ensure a full recovery and provide another update tomorrow at 08:00 PST or as soon as more information becomes available.
        Posted Feb 15, 2022 - 11:33 PST

        Update

        We are observing recovery with the issue causing elevated error rates for Studio. We will be monitoring all services to ensure a full recovery and provide another update tomorrow at 08:00 PST or as soon as more information becomes available.
        Posted Feb 15, 2022 - 08:05 PST

        Update

        We are observing recovery with the issue causing elevated error rates for Studio. We will be monitoring all services to ensure a full recovery and provide another update tomorrow at 08:00 PST or as soon as more information becomes available.
        Posted Feb 14, 2022 - 08:02 PST

        Monitoring

        We are observing recovery with the issue causing elevated error rates for Studio in the past 1 hour. We will be monitoring all services overnight to ensure a full recovery and provide another update tomorrow at 08:00 PST or as soon as more information becomes available.
        Posted Feb 13, 2022 - 19:59 PST

        Identified

        We are again observing elevated error rates for Studio, impacting voice calls as well as Flex applications that use Studio for pre-agent assignment. Our engineers continue to work on addressing the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 13, 2022 - 18:59 PST

        Monitoring

        We are observing recovery with the issue causing elevated error rates for Studio from 17:15 PST. We will be monitoring all services overnight to ensure a full recovery and provide another update tomorrow at 08:00 PST or as soon as more information becomes available.
        Posted Feb 13, 2022 - 18:19 PST

        Update

        Our engineers continue to work on addressing the issue causing elevated error rates for Studio, impacting voice calls as well as Flex applications that use Studio for pre-agent assignment. We are continuing the work of migrating to new hosts continues to decrease the error rates . We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 13, 2022 - 14:59 PST

        Update

        Our engineers continue to work on addressing the issue causing elevated error rates for Studio, impacting voice calls as well as Flex applications that use Studio for pre-agent assignment. We are continuing the work of migrating to new hosts continues to decrease the error rates . We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 13, 2022 - 10:58 PST

        Update

        Our engineers continue to work on addressing the issue causing elevated error rates for Studio, impacting voice calls as well as Flex applications that use Studio for pre-agent assignment. We are continuing the work of migrating to new hosts continues to decrease the error rates . We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 13, 2022 - 07:07 PST

        Update

        Our engineers continue to work on addressing the issue causing elevated error rates for Studio, impacting voice calls as well as Flex applications that use Studio for pre-agent assignment. We are seeing a decrease in error rates as the work to migrate to new hosts continues. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 13, 2022 - 03:11 PST

        Update

        Our engineers continue to work on addressing the issue causing elevated error rates for Studio, impacting voice calls as well as Flex applications that use Studio for pre-agent assignment. We are seeing a decrease in error rates as the work to migrate to new hosts continues. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 12, 2022 - 23:11 PST

        Update

        Our engineers continue to work on addressing the issue causing elevated error rates for Studio. We are performing an operation to fully restore the service by migrating to new hosts. Voice calls and Flex applications that use Studio for pre-agent assignment are also impacted. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2022 - 21:49 PST

        Update

        Our engineers continue to work on addressing the issue causing elevated error rates for Studio. We are performing an operation to fully restore the service by migrating to new hosts. Voice calls and Flex applications that use Studio for pre-agent assignment are also impacted. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2022 - 19:51 PST

        Update

        Our engineers continue to work on addressing the issue causing elevated error rates for Studio. We are performing an operation to fully restore the service by migrating to new hosts. Voice calls and Flex applications that use Studio for pre-agent assignment are also impacted. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2022 - 17:58 PST

        Update

        Our engineers continue to work on addressing the issue causing elevated error rates for Studio. We are performing an operation to fully restore the service by migrating to new hosts. Voice calls and Flex applications that use Studio for pre-agent assignment are also impacted. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2022 - 15:58 PST

        Update

        Our engineers continue to work on addressing the issue causing elevated error rates for Studio. We are currently working on bringing on additional capacity to stabilize the service. Voice calls and Flex applications that use Studio for pre-agent assignment are also impacted. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2022 - 13:50 PST

        Update

        Our engineers identified what is causing Studio and call processing degradation, and they are continuing to deploy a solution. Flex users who use studio for pre-agent assignment are also impacted. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2022 - 11:50 PST

        Update

        Our engineers identified what is causing Studio and call processing degradation, and they are continuing to deploy a solution. Flex users who use studio for pre-agent assignment are also impacted. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2022 - 09:53 PST

        Update

        Our engineers identified what is causing Studio and call processing degradation, and they are continuing to deploy a solution. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2022 - 08:09 PST

        Update

        Our engineers identified what is causing Studio and call processing degradation, and they are continuing to deploy a solution. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2022 - 06:10 PST

        Update

        Our engineers identified what is causing Studio and call processing degradation, and they are continuing to deploy a solution. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2022 - 04:11 PST

        Update

        Our engineers identified what is causing Studio and call processing degradation, and they are continuing to deploy a solution. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2022 - 02:12 PST

        Update

        Our engineers identified what is causing Studio and call processing degradation, and they are continuing to deploy a solution. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 12, 2022 - 00:15 PST

        Update

        Our engineers identified what is causing Studio and call processing degradation, and they are continuing to deploy a solution. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 11, 2022 - 22:28 PST

        Update

        Our engineers identified what is causing Studio and call processing degradation, and they are continuing to deploy a solution. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 11, 2022 - 21:28 PST

        Update

        Our engineers identified what is causing Studio and call processing degradation, and they are continuing to deploy a solution. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 11, 2022 - 20:28 PST

        Update

        Our engineers identified what is causing Studio and call processing degradation and they are continuing to deploy a solution. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 11, 2022 - 19:28 PST

        Update

        Our engineers identified what is causing Studio and call processing degradation and they are continuing to deploy a solution. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 11, 2022 - 17:54 PST

        Update

        Our engineers identified what is causing Studio and call processing degradation and they are continuing to deploy a solution. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Feb 11, 2022 - 11:41 PST

        Identified

        Our engineers identified what is causing Studio and call processing degradation and they are working on a remediation plan. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Feb 11, 2022 - 03:40 PST

        Update

        We are investigating an intermittent issue with Studio execution failing.. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Feb 11, 2022 - 01:51 PST

        Update

        We are investigating an intermittent issue with Studio execution failing.. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Feb 10, 2022 - 22:28 PST

        Update

        We are investigating an intermittent issue with Studio execution failing.. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 10, 2022 - 20:28 PST

        Investigating

        Our monitoring systems have detected a potential issue with Studio execution intermittently failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Feb 10, 2022 - 19:31 PST
        This incident affected: SERVERLESS (Studio) and FLEX (Flex Application Platform).
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