User Authentication Identity API Errors in Canada

Incident Report for Twilio

Resolved

The issue affecting User Authentication Identity in Canada has been resolved, and the service is operating normally at this time.

Posted Mar 25, 2026 - 04:21 PDT

Monitoring

We have observed a recovery in User Authentication Identity in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 25, 2026 - 02:19 PDT

Update

We are continuing our investigation and have discovered that the Lookup API is also affected by this issue.

Posted Mar 25, 2026 - 01:01 PDT

Update

Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 24, 2026 - 22:23 PDT

Update

Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 24, 2026 - 20:16 PDT

Investigating

Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 24, 2026 - 19:16 PDT

This incident affected: CARRIER NETWORK (Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes).