SMS Delivery Issue to Zain Mobile Devices

Incident Report for Twilio

Resolved

The incident has been resolved.

Posted Aug 09, 2019 - 15:32 PDT

Monitoring

We are seeing traffic recover. To ensure that service has been fully restored, we will continue to monitor.

Posted Aug 09, 2019 - 14:54 PDT

Update

We have also detected an issue that SMS messages sent to Iraq Zain mobile devices are not being delivered.

Posted Aug 09, 2019 - 14:17 PDT

Investigating

We have detected an issue that SMS messages sent to Saudi Arabia Zain mobile devices are not being delivered. We are working with our carrier partners to resolve the issue and will provide an update as soon as possible.

Posted Aug 09, 2019 - 13:46 PDT