Multiple APIs Were Degraded for Super SIM Product

Incident Report for Twilio

Resolved

Multiple service API degraded with Super SIM were degraded between 02:43:40 pm to 02:47:20 pm, on July 7 2023, and 08:23:30 pm - 08:26:30 pm, on July 9 2023 Pacific Time. During this period of time customers may have seen 500 errors. The issue has now been resolved.

Posted Jul 11, 2023 - 08:19 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Super SIM. We will follow up and provide customer impact details within 2 hours.

Posted Jul 11, 2023 - 07:51 PDT